To celebrate the first edition of our new format, along with the counter-fraud team’s success at the Insurance Fraud Awards, this issue delves into a range of subjects, taking a look at both the present and future of insurance fraud.

Ruth Needham and Damian Ward examine what current trends and the Civil Liability Act mean for counter-fraud strategy, both now and in the near future.

Away from the crystal ball, Intel Technical Director, Lindsay Bottomley discusses practical techniques and pitfalls for social media analysis.

Meanwhile Director of Casualty Fraud, Emma Welsh, puts casualty fraud under the microscope, uncovering some proven strategies which have seen the team register fantastic results. If that’s not enough to whet your appetite, how about a Q&A with our new FOIL president, James Heath?