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Our approach

Our approach is based upon a commitment to delivering a high-quality and cost-effective service. This is coupled with a no-nonsense outlook, approachability, deep market knowledge and a commercially-focused perspective.

In addition, there are several key factors that set us apart from our peers:

• People
  We continually invest in the development of our staff to ensure they have strong technical, customer care and general business skills. Our team-based approach to claims handling means that work is delegated or escalated to the most appropriately skilled person – ensuring cases are driven proactively and cost-effectively.
• Products and Services
  We deal with the majority of general insurance claim types irrespective of value, complexity and volume, from any point in the claims lifecycle. We continue to develop innovative products and services and to work with our clients to bring down the cost of resolving insurance claims.
• Process
  Our process-based approach to the work we do is highly effective in reducing cost, improving performance and ensuring we deliver a consistently high quality service. All claims are routinely screened to identify specialist handling triggers – including fraud, complex injury and chronic pain.
• Philosophy
  We are passionate about achieving the best results for each and every client.  Most importantly, we are honest and realistic with our clients.
• Performance
  Keoghs is more than happy to be measured and judged on its performance - In fact, we insist upon it. We welcome any opportunity to be benchmarked against our peers.